Last updated: 2026-04-05
These Terms of Use (hereinafter – the Terms) set out the rules for using the website, mobile website, application, reservation widgets and other digital solutions operated by UAB Meniu, legal entity code 304315434, registered office address Ulonų g. 5, LT-08240, Vilnius, email info@meniu.lt (hereinafter – the Platform or meniu.lt).
By using the Platform, the user confirms that they have read these Terms, understood them and undertake to comply with them.
1. General provisions
1.1. The Platform is a technological intermediary between users wishing to reserve a table, purchase a gift voucher or use other services offered by a restaurant or another service provider, and restaurants or other service providers that publish their offers on the Platform.
1.2. The Platform itself does not provide restaurant, catering, service or other services related to restaurant operations, unless expressly indicated otherwise in a specific case.
1.3. The purpose of the Platform is to provide the technical possibility to:
- submit a reservation or banquet request;
- receive information about the status of the reservation;
- make a deposit or prepayment if required by the specific restaurant or service;
- purchase gift vouchers or other services offered through the Platform.
1.4. Contractual relationships for the actual provision of services arise between the user and the specific restaurant or other service provider, except in cases where it is expressly indicated that a certain service is provided by the Platform itself.
1.5. The Platform does not guarantee that every reservation request will be confirmed, and a confirmed reservation may not in all cases be fulfilled without changes.
2. Definitions
2.1. User – a natural or legal person using the Platform.
2.2. Restaurant – an independent provider of catering or related services that uses the Platform to publish its offers or administer reservations.
2.3. Reservation request – a request submitted by the user via the Platform to reserve a table or another restaurant service at a selected time.
2.4. Confirmed reservation – a reservation that has been expressly confirmed by the restaurant and about which the user has been informed by email, SMS, push notification or another communication channel used.
2.5. Deposit / prepayment – an amount that may be reserved, charged or otherwise processed before the service is provided in accordance with the terms of the specific restaurant or service.
2.6. Gift voucher – a voucher purchased through the Platform that grants the right to pay with it or use it in accordance with the procedure established by the specific restaurant or other service provider.
2.7. Third-party service providers – payment, communication, integration, technical support, hosting or other partners whose services are used to ensure the functionality of the Platform.
3. Status and function of the Platform
3.1. The Platform acts as a means of providing information, transmitting reservations and technical intermediation.
3.2. The Platform may:
- accept a reservation request and forward it to the restaurant;
- forward the restaurant’s decision regarding the reservation status to the user;
- provide the user with the possibility to make a payment or deposit payment;
- provide the possibility to purchase gift vouchers;
- transfer reservation or order data to the restaurant and related service partners to the extent necessary for the administration of the service.
3.3. The Platform does not control the operational activity of the restaurant or other service provider, actual seat availability, work organisation, walk-in customer flows, actions of staff, quality of services, menu, pricing, compliance with opening hours or other circumstances dependent on the service provider.
3.4. The restaurant or other service provider independently decides on the confirmation, rejection, modification of a reservation or the application of additional conditions, unless an automatic confirmation logic is expressly indicated in a specific process.
4. Who may use the Platform
4.1. The Platform may only be used by persons who have the right to enter into legally binding agreements under applicable laws.
4.2. The user must provide true, accurate, up-to-date and complete information necessary for the reservation, payment or purchase of a gift voucher.
4.3. The user is prohibited from:
- providing false, misleading or incomplete information;
- submitting fictitious, automated or abusive reservations;
- using the Platform for unlawful purposes;
- using third-party data without a lawful basis;
- disrupting the operation of the Platform, bypassing its technical protections or attempting to unlawfully access system data.
5. Reservation process and statuses
5.1. Submission of a reservation does not in itself mean that the reservation is confirmed.
5.2. If it is not expressly indicated next to a specific offer or reservation time that the reservation is confirmed immediately, the user’s action is considered a reservation request.
5.3. A reservation shall be considered valid only from the moment the user receives an explicit confirmation.
5.4. The restaurant or other service provider may:
- confirm the reservation;
- reject the reservation;
- offer another time or different conditions;
- not confirm the reservation due to lack of available seats, special events, technical obstacles, specific work organisation arrangements, walk-in customer flow or other objective reasons.
5.5. In certain cases, reservations may be handled manually, therefore the final reservation status may not become clear immediately.
5.6. Special user requests or notes, including a request for a specific table, location, additional equipment, allergies or other circumstances, are considered requests but are not guaranteed unless expressly confirmed by the restaurant or other service provider.
6. Reservation changes and cancellation
6.1. The user must cancel the reservation as early as possible if they are unable to attend.
6.2. The method of cancellation may be indicated:
- in the user account;
- in the reservation confirmation SMS / email;
6.3. If a specific cancellation policy applies to the restaurant or other service provider, it shall be presented to the user before completion of the reservation or together with the reservation information.
6.4. Such policy may provide that:
- the deposit is non-refundable;
- a partial or full charge applies;
- the reservation is treated as a no-show;
- a refund is possible only if the specified deadline is met.
6.5. If the reservation was submitted as a request and the restaurant does not confirm it, the user must not be charged for a reservation that did not take place, except where different conditions were clearly indicated before the reservation and such conditions do not contradict applicable laws.
6.6. The restaurant or other service provider may cancel or modify the reservation for objective reasons, including technical disruptions, force majeure, operational restrictions, staff shortages, safety or health requirements and other circumstances beyond the control of the Platform.
7. Deposits, prepayments and gift vouchers
7.1. Certain reservations, services or gift voucher orders may be subject to a deposit or prepayment.
7.2. Information about:
- the amount payable;
- whether payment is mandatory;
- whether the amount is a deposit, full payment or a reserved amount;
- applicable cancellation and refund conditions;
- other applicable fees, if any, must be provided to the user before confirming the reservation or making the payment.
7.3. Payments are made using the infrastructure of third-party payment service providers. Unless otherwise indicated at the time of the reservation or order, the funds are transferred to a payment account opened in the name of UAB “Meniu”.
7.4. The Platform itself does not provide licensed payment services in its own name, unless expressly indicated otherwise in a specific case.
7.5. The user understands and agrees that payment data may be processed by the relevant payment service provider in accordance with its applicable rules, technical requirements and privacy policies.
7.6. The Platform is not responsible for:
- actions or omissions of the payment service provider;
- refusal by the bank or card issuer to authorise the payment;
- disruptions of third-party systems;
- payment crediting or refund timelines to the extent that they depend on the bank, card schemes or the payment service provider.
7.7. If, under the specific conditions, the user is entitled to a refund, it shall be carried out in accordance with the rules of the specific restaurant, service or gift voucher and the technical capabilities of the payment solution used.
7.8. The validity period of gift vouchers, the procedure for their use, restrictions, refund conditions and other essential conditions shall be indicated next to the specific voucher offer or at the time of purchase of the voucher.
8. User obligations and confirmations
8.1. The user confirms that:
- the data provided is accurate and up to date;
- they have the right to use the contact and payment data provided;
- they understand the difference between a reservation request and a confirmed reservation;
- they have familiarised themselves with the additional conditions of the specific restaurant or service, if such conditions were provided.
8.2. The user undertakes to:
- arrive at the agreed time or cancel the reservation in due time;
- comply with the reasonable internal rules of the restaurant or other service provider;
- not abuse the Platform by systematically failing to show up, submitting fictitious reservations or otherwise disrupting the work of restaurants or other service providers.
8.3. The Platform has the right to restrict or suspend the possibility to use reservation, payment or gift voucher functionality if abuse, repeated violations of the Terms, signs of fraud or other dishonest use are identified.
9. Responsibility of restaurants and other service providers
9.1. The restaurant or other service provider is an independent business entity and is solely responsible for:
- confirming, rejecting or fulfilling the reservation;
- actual availability of seats;
- opening hours;
- menus, prices, service descriptions and other information provided;
- deposits, cancellation, no-show, refund and other commercial rules;
- the quality, safety, legality of the services and their compliance with applicable laws.
9.2. The restaurant or other service provider must provide the Platform with true, accurate and non-misleading information.
9.3. The respective service provider shall be primarily responsible for inaccuracies, services not provided or services provided improperly by the restaurant or other service provider.
10. Availability of the Platform
10.1. The Platform seeks to ensure the smoothest possible operation, but does not guarantee that it will always operate without disruptions, errors, delays or interruptions.
10.2. The Platform may temporarily restrict or suspend the provision of services due to:
- technical maintenance;
- updates;
- security incidents;
- disruptions of third-party systems;
- force majeure;
- other objectively justified reasons.
10.3. The Platform has the right to change functionality, design, reservation processes, communication channels, integrations or other technical solutions if this is necessary for security, compliance with laws, quality or service development.
11. Limitation of liability
11.1. To the extent permitted by applicable laws, the Platform shall not be liable for:
- refusal by the restaurant or other service provider to confirm a reservation;
- cancellation or modification of a reservation at the initiative of the service provider;
- changes in the opening hours, menu, prices, seat availability or other data of the restaurant or other service provider;
- issues relating to food, service, hygiene, safety or the overall quality of services;
- disputes between the user and the restaurant or other service provider regarding services actually provided;
- disruptions of third-party systems, including payment, messaging, hosting, integrations or other partner systems;
- loss of profit, indirect, incidental or consequential damages to the extent permitted by law.
11.2. The Platform shall not be liable for failure to fulfil or improper fulfilment of a reservation or order if this occurred due to:
- incorrect or incomplete data provided by the user;
- the user’s failure to appear or lateness;
- actions or omissions of the restaurant or other service provider;
- technical or communication disruptions beyond the control of the Platform;
- force majeure circumstances.
11.3. The Platform is not a party to a dispute concerning the quality of services actually provided by the restaurant or other service provider, but may, at its discretion, assist in forwarding communication between the parties.
11.4. No provision of these Terms limits liability in cases where such liability cannot be limited under mandatory laws.
12. Personal data and privacy
12.1. The Platform processes personal data to the extent necessary for the administration of reservations, orders and gift vouchers, user support, organisation of payments, fraud prevention, compliance with legal obligations and ensuring the legitimate interests of the Platform.
12.2. The Platform may transfer user data to:
- the restaurant or other service provider;
- the payment service provider;
- communication, technical support, hosting or integration partners, to the extent necessary to provide or administer the specific service.
12.3. Detailed information on the processing of personal data is provided in the Privacy Policy: https://www.meniu.lt/privatumo-politika
12.4. Messages related to the administration of a reservation, payment, order or gift voucher are considered part of the service and are not considered marketing communications.
12.5. Marketing communications are sent only if the user has given separate consent or there is another lawful basis under applicable laws.
13. Third-party integrations
13.1. The Platform may be integrated with third-party systems, including reservation, search, map, advertising, communication or payment solutions.
13.2. If the user initiates or manages a reservation through a third-party environment, the rules and privacy policies of that third party may additionally apply to such interaction.
13.3. The Platform is not responsible for the content, operation, availability or privacy practices of third-party websites, applications or systems.
13.4. The Platform may transfer information related to a reservation or order to integration partners to the extent necessary for administering the service and to the extent permitted by applicable laws.
14. Intellectual property
14.1. All rights to the Platform’s content, design, software code, databases, trademarks, logos and other intellectual property objects belong to the Platform or their lawful owners.
14.2. Without prior written consent, it is prohibited to copy, distribute, modify, extract or otherwise use the Platform’s content or technical solutions, except to the extent expressly permitted by law.
15. Complaints and dispute resolution
15.1. If a complaint relates to the actual provision of a service by the restaurant or other service provider, food quality, service, no-show marking, use of a voucher or other circumstances dependent on the service provider, the user should first contact the specific service provider.
15.2. If a complaint relates to the operation of the Platform, the transmission of a reservation or payment, technical malfunctions or another area attributable to the Platform’s responsibility, the user may contact the Platform by email: info@meniu.lt
15.3. The Platform will seek to examine the request within a reasonable period and provide a response or information about further handling.
15.4. Disputes shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
15.5. If the user is a consumer, their rights to apply to competent consumer dispute resolution bodies remain unrestricted.
16. Changes to the Terms
16.1. The Platform has the right to amend these Terms at any time if this is necessary due to:
- changes in laws;
- service development;
- technical or security changes;
- updates to integrations or the business model.
16.2. The updated version of the Terms shall enter into force from the date of its publication on the Platform, unless expressly indicated otherwise.
16.3. Continued use of the Platform after the update of the Terms means acceptance of their updated version.
17. Final provisions
17.1. If any provision of these Terms is recognised as invalid or unenforceable, this shall not affect the validity of the remaining provisions.
17.2. These Terms shall be governed by the laws of the Republic of Lithuania.
17.3. If there are discrepancies between language versions of these Terms, the Lithuanian language version shall prevail unless expressly indicated otherwise.
17.4. Contact details for questions regarding these Terms: info@meniu.lt or +37060782010
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